Returns & Exchanges

At frank green, we want you to love your sustainable lifestyle products, which is why we offer a 14-day return period for unused items in their original packaging. Please note that for hygiene reasons, we cannot accept returns on products that have been used or washed.

1

Check Eligibility

Ensure your item is in its original condition, unused, and still in its individual packaging with all tags attached.

2

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

3

Pack and Label

Securely package your items to prevent damage during transit and attach the prepaid shipping label provided via our portal.

4

Drop Off and Track

Take your parcel to the nearest authorized drop-off point and keep your tracking number handy until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing